Every call, text and web request,answered and booked.
Once you’re onboard, Gigi answers every call in your clinic’s name, day or night, and knows the caller from your EHR. Missed calls are called back in minutes. Texts, web forms and online booking get real answers and real openings. New patients arrive with their forms done, and refill requests reach your provider ready to sign.
Your phone is the front door. Every unanswered call is a patient on the step.
Put in your clinic’s own figures. Your phone system’s call log has the first two. We’d rather show you your math than quote someone else’s study.
Missed a month = calls a day × 21.7 workdays × the missed percent. Never call back = missed a month × your percent. The last figure assumes every one of them would have booked, so treat it as the ceiling, not a promise.
Every call, text and request. Finished, or with the right person.
Scroll to follow it ↓
A patient calls about Thursday’s visit. Gigi answers on the first ring, in your clinic’s name.
She knows the caller from your EHR: next visit, provider, last visit. She moves Thursday to Monday and answers the parking question.
Anything she can’t settle becomes a desk request with a summary and a proposed next step, and stays open until someone closes it.
Closed: a note on the chart, the recording and transcript in Intuo, and the night’s calls in one list for your front desk lead at 8 AM.
Your front desk lead approves what Gigi may say: your hours, services, prices and policies. Anything clinical goes to a person, every time.
The coordinators who run it. The person who signs off.
Gigi knows who’s calling. Your chart knows what happened.
| EHR | Knows the caller | Books into | A refill request goes | After the call |
|---|---|---|---|---|
| athenahealth | Patient match on every call | Live calendar | Checked against the med list, to the provider | Appointment note, or a case for your desk |
| ModMed | Patient search | Live calendar | Checked against medications, to the provider | Document on the chart |
| eClinicalWorks | Patient search | Open times through healow | A task for the provider | Clinical note or task |
| AdvancedMD | Patient lookup | Live calendar | A patient note for the provider | Patient note |
| Nextech | Patient search | Live calendar | A task for your team | Document on the chart |
| Healthie | Patient search | Live calendar | A chart note for the provider | Chart note |
| Elation | Patient search | Provider calendar | Checked against medications, to the provider | Non-visit note |
Works with 20+ EHRs, including these and more. No EHR? Gigi books on your Intuo calendar and keeps every note there.
What we build, test and turn on once you’re onboard.
We work in your office beside your team for up to four weeks. Nothing runs on its own until it has worked on your real data, in front of your people.
- Days 1 to 3Connect your phones and EHRYour main number forwards to Gigi only when you say so. We connect your EHR so she knows callers, visits and openings.
- Days 4 to 7Write down what she may sayHours, services, prices, policies and who handles what, in one table your front desk lead approves. You pick her voice.
- Days 8 to 11Test on your real callsGigi answers beside your desk. You read the transcripts, and we fix every answer that isn’t how your team would say it.
- Days 12 to 14Turn on answering, booking and call-backsEvery call answered and booked, missed calls called back. Texts, web forms, new-patient forms and refills follow as you approve each one.
Gigi finishes the routine. Your team takes what needs a person.
What clinics ask first.
Does Gigi sound robotic?
No. You pick her voice, and we set how she says your providers’ names, your services and your street. Most callers simply talk to her like they would your front desk.
What happens when a caller asks something she can’t answer?
If it’s in your approved info, she answers it. If it isn’t, or it’s clinical, she says so and hands it to the right person with a summary and a proposed next step. She never guesses.
Can callers still reach a person?
Yes. A caller who asks for someone is connected, or booked a call-back, and the person picking up sees what the call was about before they say hello.
Does it book into our system, or just take messages?
It books. Calls, texts, web forms and your booking page all write the visit into your EHR’s live calendar before the patient is told it’s confirmed.
Which languages does it speak?
English, and Spanish from wording your clinic approves. Other languages are set up the same way: translated once, approved by someone at your clinic who reads them.
Are calls recorded? Is it HIPAA compliant?
Yes, it’s HIPAA compliant, and we sign a BAA with every clinic before the first call. Calls are recorded and transcribed for your records, with a notice where your state requires one.
What happens in the first two weeks?
We connect your phones and EHR, write down what Gigi may say with your team, and run her on your real calls beside your desk. Answering, booking and missed-call call-backs turn on first.
Start with one. Add the next when it pays for itself.
Gigi plus one job, live in your clinic and your chart. Pick the job that eats your team’s day and watch it get finished. It starts with a short call to connect your EHR, and we sign a BAA first.
Receptionist
Gigi on every call, booking straight into your EHR.
Front Desk
Gigi plus two jobs, like deposits into your POS and signed intake.
Growth
Everything in Front Desk, plus recall and cancellation fill to keep the schedule full.
Studio
Everything in Growth, plus AI Studio to build and change your own jobs. Coming soon.
Chart sync included in every plan · extra jobs from $150/mo · one-time setup $1,500
HIPAA compliant. A BAA with every clinic.
Patient data stays protected end to end. We sign a business associate agreement with every clinic before anything touches your chart.