Every patient,back on their own clock.
Once you’re onboard, Intuo keeps the interval your providers set for every patient, from a yearly eye exam to a 12-week treatment, and works it before the due date. Patients who drift get a personal note you preview first. Every visit gets a check-in, and every patient is asked for a review.
Every patient who comes due is a visit on your calendar. Or a patient who quietly goes elsewhere.
Put in your clinic’s own figures. We’d rather show you your math than quote someone else’s study.
Not booked = patients coming due × (100% − the percent who book on their own). Waiting = not booked × the value of a return visit. Hours = not booked × minutes per call ÷ 60.
The interval your provider set is worked before the due date, not after.
Scroll to follow it ↓
A visit is completed and Intuo opens one recall: the patient, the line of care and a due date from your provider’s interval.
The first text says a follow-up is due and how to book. It never names the procedure.
A second text after 7 days, a third on the due date. Before each one Intuo re-checks your schedule, so nobody already booked is chased.
The visit is completed in your EHR and the recall closes with its appointment. Three texts, no reply: it goes to your desk’s call list.
Your medical lead signs the interval table once. Your practice manager works the call list and closes each recall with a reason.
The coordinators who run it. The person who signs off.
Recall runs on the schedule you already keep.
| EHR | Learns each patient’s history from | Sees a visit completed | Finds open times | Books the return |
|---|---|---|---|---|
| athenahealth | Past appointments | Check-in and checkout in the visit feed | Open appointment slots | Booked in the live calendar |
| ModMed | Past appointments | Appointment updated, as it happens | Open slots | Appointment created |
| eClinicalWorks | Past encounters | New encounters, checked daily | healow open slots | Booked through healow |
| AdvancedMD | Past appointments | New or updated appointment, as it happens | Openings | Appointment created |
| Nextech | Past appointments | Appointment updated, as it happens | Slot search | Appointment created |
| Healthie | Past appointments | New visits, checked through the day | Available slots | Appointment created |
| Elation | Past appointments | Appointment changes, as they happen | Provider availability | Appointment created |
Works with 20+ EHRs, including these and more. Intervals live in a table your medical lead signs, keyed to your visit types. A visit type with no interval shows on a short list for your team, so nothing is skipped quietly.
What we build, test and turn on once you’re onboard.
We work in your office beside your team for up to four weeks. Nothing runs on its own until it has worked on your real data, in front of your people.
- Days 1–3Your intervals, signedWe load your visit types and the interval for each, from yearly checks to 12-week treatments. Your medical lead signs the table.
- Days 4–7Your history, readIntuo reads your past visits, builds each patient’s rhythm and lists who comes due in the next 30 days. Nothing is texted yet.
- Days 8–11Checked against your listYour team compares the due list with your own recall report or the chart, and we fix every mismatch before the first text.
- Days 12–14Recall turned onThe first recall texts go out in your words, inside quiet hours. Win-back, surveys and campaigns switch on one at a time, each after your preview.
Intuo does the work. Your people make the calls.
What clinics ask first.
Where do the intervals come from?
From your providers. Your medical lead signs a table of visit types and intervals, and a provider can set a different interval for any patient. With After the visit on, the interval written in the signed note is used too.
Will patients who already booked get texts?
No. Before every text, Intuo checks your schedule. A patient with that visit already booked is closed, not chased.
What happens when a patient never answers?
Three texts, then the recall goes to your desk’s call list with the visit history and every text sent. Silence never turns into a fourth text.
Do you only ask happy patients for reviews?
No. Every patient is asked, whatever they scored, once your staff approve the ask. A low score also reaches your owner, so you hear it first.
Can we control discounts?
Yes. You set the cap and the window, and you preview every win-back note and campaign wave before it sends. Intuo never offers anything you didn’t set.
Is it HIPAA compliant?
Yes. Intuo is HIPAA compliant and we sign a BAA with every clinic. Recall texts say a follow-up is due without naming the procedure, and every text is logged.
How soon is it running?
Recall is built, checked against your real visit history and turned on in your first 14 days once you’re onboard. Win-back, surveys, memberships and campaigns follow one at a time.
Start with one. Add the next when it pays for itself.
Gigi plus one job, live in your clinic and your chart. Pick the job that eats your team’s day and watch it get finished. It starts with a short call to connect your EHR, and we sign a BAA first.
Receptionist
Gigi on every call, booking straight into your EHR.
Front Desk
Gigi plus two jobs, like deposits into your POS and signed intake.
Growth
Everything in Front Desk, plus recall and cancellation fill to keep the schedule full.
Studio
Everything in Growth, plus AI Studio to build and change your own jobs. Coming soon.
Chart sync included in every plan · extra jobs from $150/mo · one-time setup $1,500
HIPAA compliant. A BAA with every clinic.
Patient data stays protected end to end. We sign a business associate agreement with every clinic before anything touches your chart.