How an Intuo clinic works, written down.
Long reads on the work behind every visit: who picks up the phone at 7:40 PM, what lands in the chart, who signs off, and what your team gets back. Every number carries its method.
The library. One job at a time.
Recall and cancellation fill: patients come back on their own rhythm
How Intuo finds patients past their own usual return, puts every message in front of you before it sends, and fills a cancelled slot from your waitlist while your team is with patients.
The agentic clinic: every handoff gets an owner
A clinic runs on dozens of small handoffs between the phone, the chart, the register and patients' texts. Another hire adds hands and keeps every handoff. Here is what an Intuo clinic does instead.
Who actually calls your clinic (it's mostly your patients)
We read 78 real calls to a busy clinic line, one at a time. Three in four came from existing patients, nearly half were about scheduling or refills, and not one was about a bill.
Replace the voicemail box with a list
Every request that needs a person can reach your desk in writing within seconds: who called, how to reach them and what they need. What that looks like, and what it leaves to your team.
The front desk checklist: what Intuo can take off your desk, job by job
For office managers: each piece of manual desk work, who does it today, what Intuo does instead, who signs off, and whether it runs today or is switched on at setup.
Refill requests without phone tag
A refill call doesn't need a callback list. It needs routing by your own medication list, with every approval left to your provider. Here's how the Refills job works.
Insurance checks before the visit: find the coverage problem two days early
Coverage problems surface at the front desk, or weeks later. Intuo checks every insured visit two days ahead and puts only the problems in front of your desk, in writing.
Prior authorization: what Intuo prepares, and what your team signs off
Prior auth takes hours from every practice each week. Where it breaks, what Intuo prepares from the chart, and why your provider and coordinator still sign off on every request.
How we keep AI safe in a clinic: seven rules
The rules every Intuo job runs under: a short list of actions, clinical lines it never crosses, testing mode, daily review, confirmed results, quiet days written down, and a signed BAA.
Read less about it. Watch it run.
Gigi plus one job, live in your clinic and your chart for 48 hours. HIPAA compliant, with a BAA signed before anything touches your chart.