Insurance,settled before the visit.
Once you’re onboard, every insured visit is checked with the payer when it’s booked and again two days out, and every signed order is checked for prior auth. When it needs one, the packet is built from the chart, your coordinator approves it, and it’s chased until there’s a decision. Patients know what they’ll owe before they arrive.
Every insured visit is a check someone makes. Every auth is an hour someone types.
Put in your clinic’s own figures. We’d rather show you your math than quote someone else’s study.
Coverage hours = insured visits × minutes per check ÷ 60. Auth hours = requests × minutes per auth ÷ 60. A year is 50 working weeks.
From the booking to the payer’s answer. Each one finished.
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A new patient books a dermatology visit by phone and says she has insurance. The check starts at the booking.
She gets a secure link to photograph her card. Intuo reads it, asks the payer, and reads back what the payer says: active, plan type, specialist copay, deductible left.
Coverage and the card image are written to the chart, never over what your desk entered. She gets her estimate by secure link. On Wednesday it’s checked again, 48 hours out.
Closed at check-in. Receipt on the appointment: the payer’s answer, the plan, the copay and the chart entry.
Signs: nobody per visit. Your billing lead approves which visits are checked and the wording of every patient message once, at setup.
The coordinators who run it. The person who signs off.
Coverage and auths land in your chart, on the order they belong to.
| EHR | Reads coverage | Writes coverage and the card | Sees the order | Files the auth |
|---|---|---|---|---|
| athenahealth | Patient insurance and benefit details | Insurance record + card image | New and changed orders | An authorization record on the order |
| ModMed | Coverages on the chart | Card image on the chart | Service requests | The approval letter on the chart |
| eClinicalWorks | Coverages on the chart | Coverage + card as an ID document | From the order or the order fax | A task with the auth number, plus the letter |
| AdvancedMD | Patient insurance | Insurance + card as a patient document | From the visit or the order fax | A patient note with the auth number, plus the letter |
| Elation | Patient policies | Policy + card as a document | From the order fax or your team | The approval letter on the chart |
| Nextech | Read from the patient’s card | Card image on the chart | From the order fax or your team | The approval letter on the chart |
Works with 20+ EHRs, including these and more. The eligibility check goes straight to the payer, so it works the same whichever EHR you use.
What we build, test and turn on once you’re onboard.
We work in your office beside your team for up to four weeks. Nothing runs on its own until it has worked on your real data, in front of your people.
- Days 1 to 3Connect and load your rulesYour EHR, the visits you check, the plans you accept, your cost threshold, and your top ten auth codes with each payer’s rules, all on one screen your owner approves.
- Days 4 to 7Check beside your teamEvery insured booking is checked and every signed order gets an auth call while your team works as usual. You compare ours with theirs. Nothing is written yet.
- Days 8 to 11Coverage at booking, liveThe card link, the check at booking, the 48-hour re-check and problems on your desk’s list two days ahead. Your desk approves each chart entry at first.
- Days 12 to 14Auth packets for your top ten codesPackets built from the chart, approved by your coordinator, filed the payer’s way and tracked to a decision, with a receipt on every order.
Intuo does the checking, gathering and chasing. Your people make the calls.
What clinics ask first.
How does Intuo know a patient is covered?
It asks the payer. Intuo checks eligibility directly with the payer at booking and again 48 hours before the visit, and it only calls a patient covered or in network when the payer’s answer says so. When the answer is unclear, your desk sees it two days ahead with what was tried.
What happens when coverage can’t be confirmed?
Intuo retries with the usual fixes, asks the patient for a photo of their current card, and can search for coverage when they don’t know their plan. If it still isn’t settled two days out, your front desk lead decides: keep the visit, switch to self-pay, or reschedule. Nothing is cancelled on its own.
Will patients get cost estimates by text?
They get a secure link, never plan details in the text itself. Plain copays go out on their own under the wording your billing lead approved. Anything above your threshold waits for your billing lead.
How does Intuo know an order needs auth?
It checks the order’s code and place of service against the patient’s coverage and that payer’s rules. When the rules don’t settle it, it treats the order as needing auth and asks your coordinator once, and the answer becomes a rule for next time.
How is each auth filed?
The way that payer takes it. Where a payer accepts electronic requests, it’s submitted once your coordinator approves. Where a payer only uses its own portal, your coordinator gets a field-by-field worksheet and pastes back the case number. Fax-only payers get the packet with a cover sheet. All of them are tracked the same way until there’s a decision.
What happens when a request is denied?
Your provider gets a peer-to-peer brief with the payer’s reason, its criteria and what the note shows, and an appeal is drafted with the records and the payer’s own policy. Once your provider or coordinator signs, it’s filed and tracked to a decision against the deadline.
Is it HIPAA compliant?
Yes. Intuo is HIPAA compliant and we sign a BAA with every clinic. Card photos are stored privately, plan details never travel in a text, and every check, submission and decision is logged.
Start with one. Add the next when it pays for itself.
Gigi plus one job, live in your clinic and your chart. Pick the job that eats your team’s day and watch it get finished. It starts with a short call to connect your EHR, and we sign a BAA first.
Receptionist
Gigi on every call, booking straight into your EHR.
Front Desk
Gigi plus two jobs, like deposits into your POS and signed intake.
Growth
Everything in Front Desk, plus recall and cancellation fill to keep the schedule full.
Studio
Everything in Growth, plus AI Studio to build and change your own jobs. Coming soon.
Chart sync included in every plan · extra jobs from $150/mo · one-time setup $1,500
HIPAA compliant. A BAA with every clinic.
Patient data stays protected end to end. We sign a business associate agreement with every clinic before anything touches your chart.